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Understanding the NDIS: A Comprehensive Guide for Families

Updated: Jan 9

Navigating the world of the National Disability Insurance Scheme (NDIS) can seem overwhelming for families new to its intricacies. With its unique language, processes, and broad scope, understanding how the NDIS works is crucial for accessing the right supports. This guide aims to simplify the NDIS for families, providing clarity and confidence as you engage with the scheme.

What Is the NDIS?

The NDIS is Australia’s support system for people with disabilities. It provides funding for services and supports to help individuals achieve their goals, increase independence, and participate in the community. Unlike previous models, the NDIS focuses on person-centered planning, tailoring support to the specific needs of each participant.

Who Is Eligible?

Eligibility for the NDIS is based on three key criteria:

  • Age: Participants must be under 65 when they apply.
  • Residency: Applicants must live in Australia and be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
  • Disability or Early Intervention Needs: The individual must have a permanent and significant disability or require early intervention to improve their outcomes.

How Does It Work?

The NDIS process involves several steps:

  1. Access Request: Submit an access request form to the NDIS to confirm eligibility.
  2. Planning Meeting: Meet with an NDIS planner or local area coordinator to discuss your goals and needs.
  3. Plan Approval: Once your plan is approved, you’ll receive funding for specific supports.
  4. Implementation: Choose providers and start accessing the services in your plan.
  5. Review: Plans are reviewed regularly to ensure they remain relevant.

Key Supports Funded by the NDIS

The NDIS funds a wide range of supports, including:

  • Core Supports: Assistance with daily living, such as personal care, transport, and consumables.
  • Capacity Building Supports: Services that help participants develop skills and independence, such as therapy, education, and employment training.
  • Capital Supports: Funding for assistive technology, home modifications, or specialized equipment.

Tips for Families


  1. Understand the Language: Familiarize yourself with key terms like ‘goals,’ ‘outcomes,’ and ‘reasonable and necessary supports.’
  2. Be Prepared for Planning Meetings: Bring detailed information about your needs, goals, and aspirations.
  3. Advocate for Your Needs: Don’t hesitate to speak up if you feel your plan doesn’t reflect your needs.
  4. Utilize Support Coordinators: If included in your plan, support coordinators can help connect you with providers and manage your funding.
  5. Review Regularly: Life changes, and so should your NDIS plan. Use reviews to update your goals and supports.

Challenges Families May Face

While the NDIS offers incredible opportunities, families may encounter:

  • Complex Processes: Navigating the NDIS requires time and effort to understand its processes.
  • Access Issues: Some families report challenges with eligibility determinations or plan approvals.
  • Provider Shortages: Finding the right providers in certain areas can be difficult.

Where to Find Help

Several resources can support families in navigating the NDIS:

  • NDIS Website: The official source for detailed information.
  • Local Area Coordinators (LACs): These professionals can guide you through the process.
  • Advocacy Services: Organizations that help families address challenges and advocate for better outcomes.

Understanding the NDIS is a journey, and while it may feel daunting, the benefits for families and individuals with disabilities are profound. By learning the system, advocating for your needs, and accessing the right supports, you can unlock the potential of the NDIS to transform lives. Families play a crucial role in this process, and with the right tools and knowledge, navigating the NDIS becomes less about the challenge and more about the opportunities it provides.

Would you like to know more or are ready to start your journey with us?

Contact us on 1300 007 270

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